Neoreboot | Master Microservices Architecture Through Hands-On Learning

Information We Collect

When you engage with our microservices architecture programs, we gather different types of information to provide you with quality educational experiences. Some of this happens automatically, while other data you share with us directly.

Personal Information You Provide

This includes details you give us when you register for courses, contact our support team, or participate in our learning community:

Full name and preferred contact methods
Email address and phone number for course communications
Educational background and professional experience relevant to microservices
Payment information processed through secure third-party systems
Course preferences and learning objectives you share with instructors

Automatically Collected Data

Our platform collects technical information to improve your learning experience and maintain security:

IP addresses and browser types for security monitoring
Device information and operating system details
Course progress tracking and completion timestamps
Learning materials you access and time spent on different modules
Quiz attempts and project submission records

How We Use Your Information

Your data helps us run effective educational programs and support your learning journey. We're transparent about what we do with the information we collect.

Course Administration

We process your enrollment details, track your progress through modules, and issue certificates when you complete programs. Your learning data helps us understand which topics need more explanation.

Communication and Support

Your contact information lets us send course updates, answer your questions, and notify you about upcoming programs that match your interests. We also use it for important administrative messages about schedule changes.

Platform Improvement

Anonymous usage patterns show us which learning materials work well and which need refinement. This data drives our content development and helps us create better courses for future students.

Security and Compliance

We monitor for suspicious activity, prevent unauthorized access, and maintain records as required by Taiwan's Personal Information Protection Act and international educational standards.

Legal Basis for Processing (Taiwan Context)

Under Taiwan's Personal Information Protection Act (PIPA), we process your data based on these legal foundations:

Contractual Necessity: Processing enrollment and course delivery requires handling your personal information. Without this, we can't provide the educational services you've registered for.

Legitimate Interests: We analyze learning patterns to improve course quality and maintain platform security. These interests don't override your fundamental privacy rights.

Legal Obligations: Taiwan law requires us to maintain certain records for tax purposes, consumer protection, and educational certification compliance.

Your Consent: For marketing communications and optional features, we ask for your explicit permission before processing data.

Data Sharing and Disclosure

We don't sell your personal information. Period. But running educational programs means working with trusted partners who need access to specific data:

Service Provider	Purpose	Data Shared
Payment Processors	Handling course fees and refunds	Billing information, transaction records
Email Service Providers	Sending course materials and updates	Email addresses, names, enrollment status
Cloud Hosting Services	Storing learning materials and user data	All platform data, encrypted at rest
Analytics Platforms	Understanding course effectiveness	Anonymized usage patterns, no personal identifiers
Guest Instructors	Delivering specialized modules	Names, progress records for enrolled students only

All third parties sign data processing agreements committing them to protect your information according to Taiwan privacy standards. We conduct regular audits to verify compliance.

Your Privacy Rights

Taiwan law gives you substantial control over your personal data. Here's what you can do and how to exercise these rights:

Access Your Data

Request a complete copy of all personal information we hold about you. We'll provide it in a readable format within 15 business days.

Correct Inaccuracies

Update outdated or incorrect information through your account settings, or contact our support team for assistance with records you can't change yourself.

Delete Your Information

Request deletion of your account and associated data. We'll remove everything except records we're legally required to keep for tax and certification purposes.

Restrict Processing

Limit how we use your data while we investigate a concern you've raised about accuracy or processing legitimacy.

Data Portability

Get your course progress and learning records in a machine-readable format to transfer to another educational platform if you choose.

Object to Processing

Opt out of marketing communications or challenge processing based on legitimate interests. We'll honor your request unless we have compelling legal grounds.

To exercise any of these rights: Email us at support@neoreboot.com with "Privacy Rights Request" in the subject line. Include your full name, registered email address, and specific request. We'll verify your identity and respond within 15 business days.

Data Security Measures

Protecting your information isn't just about compliance—it's about maintaining the trust you place in us when you share personal details. We've implemented multiple layers of security:

Technical Safeguards

256-bit SSL encryption for all data transmitted between your device and our servers
Encrypted storage for sensitive information including payment details and personal identifiers
Regular security audits conducted by independent cybersecurity firms
Automated threat detection systems monitoring for unauthorized access attempts
Secure backup procedures with encrypted off-site storage in Taiwan data centers

Administrative Protections

Staff access limited to data necessary for their specific roles
Mandatory privacy training for all employees handling student information
Confidentiality agreements signed by team members and contractors
Incident response protocols tested quarterly through simulated breach scenarios

Despite our best efforts, no system is completely impenetrable. If we detect a data breach affecting your information, we'll notify you within 72 hours and explain what happened, what data was involved, and what steps we're taking to prevent future incidents.

Data Retention and Deletion

We don't keep your information forever. Here's how long we retain different types of data and why:

Data Type	Retention Period	Reason
Course enrollment records	7 years after completion	Taiwan tax law requirements, certificate verification
Payment transaction details	7 years from transaction date	Financial auditing, tax compliance
Learning progress data	3 years after course completion	Supporting continued learning paths, alumni services
Marketing communications preferences	Until you withdraw consent	Respecting your communication choices
Support correspondence	2 years after issue resolution	Quality improvement, dispute resolution
Anonymous analytics data	Indefinitely	Course improvement, cannot identify individuals

When retention periods expire, we permanently delete data from our active systems and backups. You can request early deletion of non-essential information by contacting our privacy team.

International Data Transfers

Your data primarily stays within Taiwan, stored in local data centers that comply with domestic privacy laws. However, some situations require international transfers:

We occasionally work with guest instructors based outside Taiwan who need access to enrolled student rosters. We also use cloud services with servers in multiple regions for redundancy and performance. When data crosses borders, we ensure protection through:

Standard contractual clauses approved for international data transfers
Privacy shield frameworks where applicable for transfers to specific countries
Encryption during transmission and storage in foreign data centers
Regular audits of international partners' security practices

You have the right to know which countries your data might be transferred to and object to specific transfers. Contact us for detailed information about current international processing arrangements.

Cookies and Tracking Technologies

Our learning platform uses cookies to remember your preferences and keep you logged in between sessions. Here's what we use and why:

Essential Cookies

These keep the platform working and can't be disabled: session authentication tokens, security settings, and accessibility preferences you've configured.

Functional Cookies

These remember choices like language preferences, last viewed lesson, and course dashboard layout. You can disable these, but it might affect your experience.

Analytics Cookies

These help us understand which course materials get the most use and where students typically struggle. We anonymize this data before analysis.

You can manage cookie preferences through your browser settings or our cookie consent tool that appears when you first visit. Blocking certain cookies might prevent some platform features from working correctly.

Children's Privacy

Our microservices architecture courses target professional developers and aren't designed for children under 16. We don't knowingly collect information from minors without parental consent.

If you're a parent who believes your child has provided us with personal information, contact us immediately at support@neoreboot.com. We'll delete the information within 48 hours of verification.

Students aged 16-18 can enroll with documented parental consent. Parents have the right to review what information we've collected about their children and request deletion at any time.

Changes to This Privacy Policy

We update this policy occasionally to reflect new practices, legal requirements, or platform features. When we make significant changes, we'll notify you through:

Email to your registered address at least 30 days before changes take effect
Prominent notice on the learning platform homepage
Pop-up notification when you next log in to your account

Continued use of our services after the effective date means you accept the updated terms. If you disagree with changes, you can close your account and request data deletion before the new policy takes effect.

We maintain archived versions of previous policies. Contact us if you need to review what terms applied during your enrollment period.

Third-Party Links and Services

Our course materials sometimes link to external resources—GitHub repositories, documentation sites, or technical articles. These third-party sites have their own privacy policies that we don't control.

We carefully vet resources we recommend, but can't guarantee their privacy practices meet our standards. Review their policies before sharing personal information on external platforms.

If you access Neoreboot through a company learning portal or educational institution's system, their privacy policies also apply to data they collect about your activity.

Privacy Policy